Your tasks

• Customer Relationship Management 
  Building and maintaining strong, long-term relationships with customers using ecoplanet's energy management software
  
  
• Onboarding Support 
  Assisting customers during onboarding to ensure a smooth implementation and optimal use of the platform
  
  
• Key Account Management 
  Acting as the primary contact for a portfolio of customers, providing proactive support and swift problem resolution
  
  
• Customer Success Review 
  Conducting regular check-ins and business reviews to ensure customers achieve their goals
  
  
• Sales Collaboration 
  Identifying upsell and cross-sell opportunities and working closely with the sales team
  
  
• Data Monitoring and Reporting
  Tracking and reporting key metrics such as product usage and Net Promoter Score (NPS)
  
  
• Cross-Functional Collaboration 
  Working with product and sales teams to deliver the best possible customer experience

You'll fit in great if you have

Personal:

• Proactive and goal-oriented 
  Proactive, professional, and goal-oriented in approaching tasks and challenges
  
  
• Team player with independence
  A team player with a strong ability to work independently and take on responsibility
  
  
• Strong communication skills
  Communicative, assertive, and capable of building customer trust and satisfaction
  
  
• Solution-oriented mindset
  Solution-driven and motivated to bring new ideas to the team and implement them

Professional:

• Relevant Experience 
  At least 1 year of experience in Customer Success, Account Management, or a similar role, ideally in a SaaS or software environment
  
  
• Language Skills 
  Fluent proficiency in German and English
  
  
• Technical Skills 
  Confident use of Google Suite and CRM tools, preferably HubSpot
  
  
• Key Qualifications 
  Strong communication, negotiation, and organizational skills

What we offer

• Entrepreneurial Freedom and Responsibility
  Take the lead on projects with the freedom to innovate in a flat hierarchy. Your entrepreneurial ideas aren’t just welcomed—they’re essential and eagerly anticipated!
  
  
• Dynamic and Fun Team Culture
  Join a motivated, performance-driven team that also values collective fun and activities like sports. Collaboration is key.
  
  
• Accelerated Growth and Learning
  Experience the dynamic world of an early-stage startup. We push you to constantly expand your comfort zone and foster continuous personal and professional growth.
  
  
• Real Impact on Climate Change
  Play a crucial role in shaping the future of energy management and fighting climate change through your innovative work, we make our customers the pioneers of the energy transition.
  
  
• Well-Being and Agile Work Environment
  Benefit from an attractive compensation package, wellpass membership subsidies, jobrad and options for remote work

About us

We are ecoplanet, a Munich-based & series A financed StartUp thriving to build the system of trust for European SMBs' daily green operations. With our help, our customers finally have the right system in place to contribute to the world’s climate change agenda. At ecoplanet, we are building the world’s largest B2B energy platform enabling companies to get a grip on their energy across the value chain. 

The green transformation massively increases the complexity in energy management and supply. Energy is becoming an integral part of companies’ daily operations for which they are completely unprepared. The current energy crisis further boosts awareness and the need to act. We are building the energy platform that covers energy management, procurement, regulation and operations of green assets. Leveraging smart meter data, we offer a highly scalable product that is plug & play and covers all relevant aspects of companies’ green future.  

We are an Equal Opportunity Employer. At ecoplanet we welcome everyone from all backgrounds no matter age, ethnicity, religion, citizenship, sexual orientation, disability status, neurodiversity, style, beliefs, gender, or else. We recognize that a sense of belonging is what drives innovation and empowers teams to achieve great things. We are actively working to attract, develop, and build a passionate and diverse team that realizes our mission of handling the energy transition for industrial companies.