Associate Customer Success Manager

At ecoplanet, we're building the operating system for the energy transition. Our AI-powered platform turns energy management from a cost center into a competitive advantage for European manufacturers – saving energy costs and unlocking operational efficiency. Backed by EQT Ventures, HV Capital and more and built by a team full of top-tier talent.

We've just entered a new phase for targeted commercial growth – and this is where you come in.

Our customer relationships are at the heart of our growth. As an Associate Customer Success Manager, you go beyond traditional CS: you drive account value through upsells, renewals, and close customer partnerships. You make sure our customers succeed with ecoplanet, feel well supported, and grow together with us. Your work contributes directly to ARR growth and customer satisfaction, laying the foundation for long-term success.

Within your first 6–12 months, you will:

• Drive account growth by identifying and closing upsell and renewal opportunities, working closely with the Sales and Product teams to deliver the right solutions and contribute directly to ARR growth.
• Create exceptional customer experiences by leading onboarding and resolving support requests within the agreed SLAs.
• Build strong personal relationships by planning and conducting on-site visits to 100% of key accounts at least once per quarter, ensuring close relationships and clear feedback loops.
• Continuously improve customer satisfaction by running quarterly NPS surveys, following up with detractors and passives, and turning feedback into concrete improvements.

Must-haves:

• 1–2 years of experience in Customer Success, Account Management, or Support* A proven track record in upselling or expansion revenue
• A proactive, solution-oriented mindset: you think in terms of value, not just support* Strong communication skills (C2-level German, C1-level English)
• Excellent time management, prioritization, and stakeholder management skills

Strong plus / highly relevant:

• Experience using digital energy tools
• Experience at an early-stage or high-growth startup

This role is built for growth. If you thrive here, you can progress to Customer Success Manager, Senior CSM, and eventually CSM Lead, taking on larger accounts and more strategic renewals, and mentoring others along the way.

A top of the market team with flat hierarchies: work with people who make you better

• Competitive salary
• Full ownership from day one: you'll actively help shape our company
• Central office with great transport links, plus free lunch every Tuesday and Thursday
• Wellpass membership, Jobrad and Jobticket
• Regular 1:1s and retros focused on your development
• Real impact: your work supports Europe's transition to a smarter energy system

No generic cover letter needed. Send us your CV and surprise us.