Customer Success Lead
München
Full-time
Permanent employee
What we are building
At ecoplanet, we are redefining energy for tomorrow. Our mission: to turn energy management into a competitive advantage for every European company. We are building the operating system for the energy transition — reducing costs, increasing efficiency, and optimizing processes.
Why This Role Matters
TL;DR – We’re looking for a Lead Customer Success Manager who doesn’t just understand energy — but has lived it. Whether as an energy consultant working on client projects or as an energy manager who has built an EnMS yourself: you know what it takes to reduce consumption, comply with regulations, and align internal stakeholders.
At ecoplanet, you’ll combine your hands-on expertise with the technological capabilities of the ecoplanet product — working closely with customers, as a true partner, and delivering real impact.
At ecoplanet, you’ll combine your hands-on expertise with the technological capabilities of the ecoplanet product — working closely with customers, as a true partner, and delivering real impact.
Your Responsibilities
- Proactive management of a portfolio of mid-sized customers — from onboarding and adoption to long-term partnership
- Development of individual “Energy Champion” roadmaps per customer — aligned with regulatory requirements (e.g., EED, ISO 50001, EnMS obligations) and each customer’s ambition to optimize energy costs, in connection with their use of the ecoplanet cockpit
- Conducting business reviews and translating platform capabilities into measurable customer outcomes
- Close collaboration with customer-side energy managers — becoming their key sparring partner
- Acting as the internal voice of the customer — providing structured insights to Product, Sales, and Leadership
- Building and further developing a small CSM team while helping create scalable playbooks
- Identifying expansion opportunities within existing accounts in close coordination with the Sales team
What Sets You Up for Success
Must-haves:
- Energy background – one of the following paths:
- Energy Consultant: 3–5+ years in energy consulting, with experience analyzing and optimizing energy consumption for industrial or mid-sized clients
- Energy Manager: Proven experience building or operating an Energy Management System (EnMS) on the company side — ideally including ISO 50001 implementation or BAFA audit processes
- Regulatory expertise: Knowledge of relevant energy management system requirements (EED, ISO 50001, BAFA, etc.)
- Hands-on mindset: You work directly with customers — this is not a purely strategic oversight role, but one with real operational responsibility
- Strong communication skills: You can distill complexity — whether speaking with energy managers or executive leadership
- Fluent German (C2), strong English
Strong Plus / Highly Relevant:
- Leadership experience: Experience leading or mentoring a team — you set high standards and bring people along
- Experience using digital energy tools
- Experience in an early-stage or high-growth startup
What You Get
- Top-of-market team — work with some of the best in the industry
- Competitive compensation including VSOP
- Job bike, public transport ticket, Wellpass, and more
- Modern office in Munich
- Real impact: Your work helps mid-sized companies use energy as a strategic lever